The site will guide you through the ordering process. Before you submit your order, you will have the opportunity to review and amend it.

Please check your order carefully before submission.

If you provide incorrect or incomplete information during the order process, please contact us immediately. Should we be unable to process your order due to this issue, we will contact you to request corrections. If accurate or complete information is not provided within a reasonable time after our request, we will cancel your order.

Additionally, any costs incurred due to incorrect or incomplete information may be charged to you.

Gorango.art reserves the right to decline or cancel orders for any reason. If we do not accept or cannot fulfill your order, you will be notified via email to the address provided during the order submission.

Should any payment have been taken, it will be refunded promptly, and always within 30 days."

Payment for goods and any associated delivery charges must be made in advance. You will be prompted to complete payment as part of the order process.

Refunds will be processed using the same method of payment you used for the purchase.

For goods returned, refunds will be issued within 14 days of their receipt in our warehouse. Please note, Gorango.art is not responsible for any additional charges your payment provider may apply in the transaction.

All goods purchased through this site are typically shipped from our warehouse within 2-3 weeks of the order.

This timeframe may extend slightly, especially for pre-ordered or framed works.
We will keep you informed of any delays that occur.

Our standard shipping service employs premium global carriers to ensure a reliable delivery.

In the event that we are unable to deliver the goods to your specified address, a note will be left informing you of the goods' return to our premises. This note will include instructions on how to arrange re-delivery.

If the goods are not collected or re-delivery is not arranged by you, we will reach out for further instructions. Please note that charges for storage and subsequent re-delivery may apply. If we are unable to contact you despite reasonable efforts, or if re-delivery or collection cannot be arranged, we reserve the right to terminate the contract. In such cases, a refund will be issued, though we may deduct a reasonable sum as compensation for net costs incurred by us.

Delivery is considered complete and responsibility for the goods transfers to you once we have delivered them to the address you provided. Ownership of the goods passes to you after we have received full payment of all sums due, including any applicable delivery charges.

If you receive goods that are faulty, damaged, incorrect, or incorrectly priced, please notify us promptly at info@gorango.art Inform us about the issue and we will arrange for a refund, repair, or replacement.

From the day you receive the goods, you have a 30-day period to reject them and obtain a full refund if they are not as described above.

However, this claim is not applicable if you were made aware of any faults, damage, or other issues with the goods prior to purchase.

All requests for cancellations or changes must be made within 24 hours of your order.

Unfortunately, we cannot accommodate any requests made after this time, as the artwork will already have been dispatched either directly to your address or, to our production studio and framing partners.

If you’re not satisfied with your purchase and would like to return it, please let us know within 14 days of delivery receipt.. You can get in touch with us at mail-us here and we’ll help you arrange the return shipment.

We cannot offer refunds on the cost of framing or delivery, and are only able to process returns for artworks in perfect condition - including the Certificate of Authenticity and any other items in the box / cardboard poster tubes where applicable.

Gorango.art will not be able to refund any duties paid by you on import by local customs.

Gorango.art reserves the right to modify or update these Terms at any time without prior notice. Changes will take effect immediately upon being posted on the Website. By continuing to use the Website following any updates, you agree to be bound by the revised Terms.

These Terms shall be governed by and construed in accordance with the laws of Canada, without regard to its conflict of law principles.